Shipping Options

What are my shipping options?

The standard Delivery method with InOut courier  

Preparation times: 1 working day

Shipping time: See below details per country 

Bulgaria delivery details and delivery attempts

1.shipping times 1 (one) working day

2.2 (two) times delivery attempts

3.SMS notification to the recipient on the morning of delivery

Croatia delivery details and delivery attempts

1.shipping times 5-6 (five-six) working days
2. 3 (three) delivery attempts.
3. E-mail notification to a recipient on collection scan.
4. E-mail / SMS notification to a recipient on the morning of delivery.

Germany delivery details and delivery attempts
1. shipping times 5 (five)working days

  1. 1 (one) delivery attempt.
    3. Email or SMS notification to a recipient when the shipment leaves the warehouse.
    4. Email or SMS notification in case a shipment is not delivered.
    5. Phone calls to confirm an appointment in case we do not have an e-mail address, for in delivered shipments due to absence.
    6. Delivery note in case the recipient is absent.

Italy delivery details and delivery attempts

  1. shipping times 7 (seven) working days
  2. 2 (two) delivery attempts.
    3. E-mail or SMS notification when the shipment is dispatched.
    4. Delivery note for every undelivered shipment
    5. Second e-mail or SMS notification in case the shipment is not delivered.
    6. Phone calls to confirm an appointment in case we don’t have an e-mail or mobile telephone number, for undelivered shipments.

Slovenia delivery details and delivery attempts

  1. shipping times 5-6 (five-six) working days
  2. 3 (three) delivery attempts.
    3. E-mail notification to a recipient on collection scan.
    4. E-mail / SMS notification to a recipient on the morning of delivery.

Greece delivery details and delivery attempts

  1. shipping times 3-5 (three-five) working days
  2. 2 (two) delivery attempts. 1 delivery attempt for the continental part, remote zones & islands.
    3. E-mail notification to a recipient on collection scan.
    4. E-mail / SMS notification to a recipient on the morning of delivery.
    5. Phone call before delivery

Romania delivery details and delivery attempts

  1. shipping times 1 (one) working day
  2. 2 (two) delivery attempts.
    3. SMS notification to a recipient on the morning of delivery.
    4. Recalls after a first unsuccessful delivery.

Slovakia delivery details and delivery attempts

  1. shipping times 4-5 (four-five) working days
  2. 1 (one) delivery attempt.
    3. E-mail notification to a recipient on collection scan.
    4. E-mail / SMS notification to a recipient on the morning of delivery.

Czech Republic delivery details and delivery attempts

1.shipping times 4-5 (four-five) working days

  1. 2 (two) delivery attempts.
    3. E-mail notification to a recipient on collection scan.
    4. E-mail / SMS notification to a recipient on the morning of delivery.

Poland delivery details and delivery attempts

  1. shipping times 5-6 (five-six) working days
  2. 2 (two) delivery attempts.
    3. E-mail notification to a recipient on collection scan.
    4. E-mail / SMS notification to a recipient on the morning of delivery.

Hungary delivery details and delivery attempts

  1. shipping times 2-3 (two-three) working days
  2. 2 (two) delivery attempts.
    3. E-mail notification to a recipient on collection scan.
    4. E-mail / SMS notification to a recipient on the morning of delivery

 

The standard Delivery method with DHL Express courier

Preparation times: 1 working day

Shipping times: See below details per country 

Austria delivery details and delivery attempts

  1. shipping times 2 (two) working days
  2. 2(two) delivery attempts
  3. E-mail/SMS notification to a recipient on collection scan
  4. E-mail / SMS notification to a recipient on the morning of delivery.

Croatia delivery details and delivery attempts

  1. shipping times 2 (two) working days
  2. 2(two) delivery attempts
  3. E-mail/SMS notification to a recipient on collection scan
  4. E-mail / SMS notification to a recipient on the morning of delivery.

Chech Republic delivery details and delivery attempts

  1. shipping times 2 (two) working days
  2. 2(two) delivery attempts
  3. E-mail/SMS notification to a recipient on collection scan
  4. E-mail / SMS notification to a recipient on the morning of delivery.

Germany delivery details and delivery attempts

  1. shipping times 2 (two) working days
  2. 2(two) delivery attempts
  3. E-mail/SMS notification to a recipient on collection scan
  4. E-mail / SMS notification to a recipient on the morning of delivery.

Greece delivery details and delivery attempts

  1. shipping times 2 (two) working days
  2. 2(two) delivery attempts
  3. E-mail/SMS notification to a recipient on collection scan
  4. E-mail / SMS notification to a recipient on the morning of delivery.

Italy delivery details and delivery attempts

  1. shipping times 2 (two) working days
  2. 2(two) delivery attempts
  3. E-mail/SMS notification to a recipient on collection scan
  4. E-mail / SMS notification to a recipient on the morning of delivery.

Hungary delivery details and delivery attempts

  1. shipping times 2 (two) working days
  2. 2(two) delivery attempts
  3. E-mail/SMS notification to a recipient on collection scan
  4. E-mail / SMS notification to a recipient on the morning of delivery.

Poland delivery details and delivery attempts

  1. shipping times 2 (two) working days
  2. 2(two) delivery attempts
  3. E-mail/SMS notification to a recipient on collection scan
  4. E-mail / SMS notification to a recipient on the morning of delivery.

Romania delivery details and delivery attempts

  1. shipping times 2 (two) working days
  2. 2(two) delivery attempts
  3. E-mail/SMS notification to a recipient on collection scan
  4. E-mail / SMS notification to a recipient on the morning of delivery.

Slovakia delivery details and delivery attempts

  1. shipping times 2 (two) working days
  2. 2(two) delivery attempts
  3. E-mail/SMS notification to a recipient on collection scan
  4. E-mail / SMS notification to a recipient on the morning of delivery.

Slovenia delivery details and delivery attempts

  1. shipping times 2 (two) working days
  2. 2(two) delivery attempts
  3. E-mail/SMS notification to a recipient on collection scan

4. E-mail / SMS notification to a recipient on the morning of delivery

Additional information

Orders placed after the designated cut-off times will be processed and shipped the next business day, Business day is Monday-Friday, excluding European federal holidays.

If the tracking information indicates that the parcel has been delivered and you have not actually received it:

If other people live with you at the same address, check that they have not taken receipt of the parcel or refused the delivery.
If you live in an apartment block with a concierge service, check that the person in charge has not taken receipt of the parcel.
Check that a card notifying the attempted delivery of your shipment has not been left in your letterbox. Follow the instructions on the card for further information on collection methods or additional delivery attempts.

My delivery is delayed?

We are so sorry your order is delayed!
Our team and couriers work really hard to make sure all our orders reach our customers on time but sometimes things do go wrong.
If you log into “My Account” then you’ll see when the order is due. If it is past this date, please get in touch with our Customer Care team: support@imperiumest.eu who will sort this out for you.

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