What are my shipping options ?
The standard Delivery method with InOut courier
Preparation times: 1 working day
Shipping time: See below details per country
Bulgaria delivery details and delivery attempts
1.shipping times 1 (one) working day
2.2 (two) times delivery attempts
3.SMS notification to the recipient on the morning of delivery
Croatia delivery details and delivery attempts
1.shipping times 5-6 (five-six) working days
2. 3 (three) delivery attempts.
3. E-mail notification to a recipient on collection scan.
4. E-mail / SMS notification to a recipient on the morning of delivery.
Germany delivery details and delivery attempts
1. shipping times 5 (five)working days
Italy delivery details and delivery attempts
Slovenia delivery details and delivery attempts
Greece delivery details and delivery attempts
Romania delivery details and delivery attempts
Slovakia delivery details and delivery attempts
Czech Republic delivery details and delivery attempts
1.shipping times 4-5 (four-five) working days
Poland delivery details and delivery attempts
Hungary delivery details and delivery attempts
The standard Delivery method with DHL Express courier
Preparation times: 1 working day
Shipping times: See below details per country
Austria delivery details and delivery attempts
Croatia delivery details and delivery attempts
Chech Republic delivery details and delivery attempts
Germany delivery details and delivery attempts
Greece delivery details and delivery attempts
Italy delivery details and delivery attempts
Hungary delivery details and delivery attempts
Poland delivery details and delivery attempts
Romania delivery details and delivery attempts
Slovakia delivery details and delivery attempts
Slovenia delivery details and delivery attempts
4. E-mail / SMS notification to a recipient on the morning of delivery
Additional information
Orders placed after the designated cut-off times will be processed and shipped the next business day, Business day is Monday-Friday, excluding European federal holidays.
If the tracking information indicates that the parcel has been delivered and you have not actually received it:
If other people live with you at the same address, check that they have not taken receipt of the parcel or refused the delivery.
If you live in an apartment block with a concierge service, check that the person in charge has not taken receipt of the parcel.
Check that a card notifying the attempted delivery of your shipment has not been left in your letterbox. Follow the instructions on the card for further information on collection methods or additional delivery attempts.
My delivery is delayed?
We are so sorry your order is delayed!
Our team and couriers work really hard to make sure all our orders reach our customers on time but sometimes things do go wrong.
If you log into “My Account” then you’ll see when the order is due. If it is past this date, please get in touch with our Customer Care team: [email protected] who will sort this out for you.