Please read these Terms and Conditions carefully before shopping through the website: www.imperiumest.eu.
This document is a General Terms and Conditions for an e-shop: https://imperiumest.eu, according to which “Imperium Est” Ltd. sells and delivers the goods published in it through the online store https://imperiumest.eu. These conditions are binding for all Customers. Customers are considered notified and agree with them before making the request to purchase goods from the e-shop. By accepting these General Terms and Conditions, the Customers also give their explicit consent to conclude a distance contract within the meaning of the Consumer Protection Act.
Art. I. https://imperiumest.eu is a web site for e-commerce on the territory of the Republic of Bulgaria and Europe, the publication of which has the meaning of a public invitation to conclude a contract for the purchase of goods from “Imperium Est” Ltd. The contract with the Customer is concluded by submitting an offer by the Customer in the form of a purchase order made through https://imperiumest.eu, accepted and confirmed by Imperium Est LTD by phone or e-mail. The system automatically sends a response to the Customer regarding the acceptance of the request and the status of the order.
Art. II. (I) These General Terms and Conditions regulate the relations between Imperium Est EOOD, UIC BG205865800, with registered office and address of management: Sofia, “St. Marya Magdalena” № 4, represented by the manager Petya Yordanova, hereinafter referred to as the Provider, and the Customers (users, recipients of the service) of the e-shop https://imperiumest.eu.
(II) Customer, within the meaning of these General Terms and Conditions, is any physical or legal person using the website https://imperiumest.eu to purchase the goods offered in the e-shop.
Art. III. The object of sale are the goods offered on the website at the time of sending the purchase request by the Customer, which are noted to be available. The goods sold through the site are described in it by type. The order is made by clicking on the selected products and insert into the shopping cart. The entries can be checked and changed at any time.
Art. IV. The Provider delivers the goods and guarantees the rights of the Customers, provided in the applicable legislation and in these General Terms and Conditions.
Art. V. Information provided in accordance with the requirements of the Electronic Commerce Act and the Consumer Protection Act:
III. Address for exercising the activity: Republic of Bulgaria, Sofia 1434, Sofia District, Sofia Municipality,zk. “St. Marya Magdalena” № 4;
The provider is entered in the Commercial Register at the Registry Agency with UIC BG205865800;
VII. Bodies exercising control over the activity of the Provider:
(I) COMMISSION FOR PERSONAL DATA PROTECTION
Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Str.,
phone 02 / 91-53-518
fax 02 / 91-53-525
(II) CONSUMER PROTECTION COMMISSION
Address: 1000 Sofia, 4A Slaveykov Square, 3rd, 4th and 6th floors,
tel .: 02/933 05 65
fax: 02/988 42 18
hotline: 0700 111 22
(III) COMMISSION FOR PROTECTION OF COMPETITION
Address: Sofia 1000, 18 Vitosha Blvd.
Phone: (02) 935 61 13
Fax: (02) 980 73 15
(IV) SOFIA REGIONAL HEALTH INSPECTORATE
Address: 20 Vranya Street, 2nd floor
Phone: 02/813 04 13
VIII. Main characteristics of the offered goods and / or services: the characteristics of the offered goods are indicated on the presentation page of each product;
XII. Terms of payment, delivery and performance of the contract, term for delivery of the ordered goods: the same are described in detail below in sections IV, V and VI;
XIII. Period for which the offer or price remains in force: binding for both parties are the prices indicated in this e-shop at the time of submitting the application;
XIV. Conditions, term and manner for exercising the right of withdrawal from the contract, hypotheses in which the right of withdrawal is not provided are described in detail in Section VIII;
XV . Minimum duration of the contract: in case of contracts for permanent or periodic supply of goods or services: Imperium Est LTD does not offer conclusion of contracts with permanent or periodic supply of goods or services.
Rights and obligations of the Customer:
Art. VI. (I) The Customer has the right:
* to examine the goods, their characteristics, prices and delivery conditions;
* to order goods from the e-shop https://imperiumest.eu under the terms and conditions specified in these General Terms and Conditions.
* to receive the ordered goods / goods at the delivery address indicated by him after preliminary confirmation by e-mail from a representative of Imperium Est LTD;
* to receive a detailed reference / receipt for the purchase made by him, which should contain information about all purchased goods – type, size (if applicable), color (if applicable), number; unit value of each product; total amount due; identification data of the Provider company, including address, telephone and other means of contact;
* to receive information about the status of his own order;
* upon delivery of the goods to receive in writing the information under Art. 54 of the Consumer Protection Act.
(II) A Customer, having the quality consumer within the meaning of the Consumer Protection Act, shall also have the right to all other rights according to the Consumer Protection Act.
(III) The Customer has no right to use the site to send any materials whose content is illegal, false, misleading, threatening, inciting, insulting, disgraceful, defamatory, obscene, pornographic, religious or material that predisposes to behavior, which would be considered an offense or crime and could lead to civil or criminal liability or otherwise violate the law and morals. In case the Customer does not comply with this obligation, he bears full responsibility for damages caused to Imperium Est LTD.
Art. VII. The Customer is fully responsible for the protection of his username and password, as well as for all actions performed by him or by a third party using the username and password.
Art. VIII. The Customer undertakes:
* to provide true and accurate information about his name, surname, exact delivery address, contact telephone number and e-mail address;
* to pay the price of the ordered goods, indicated in the information, when generating and confirming the order;
* to provide an opportunity for the goods to be received at the specified delivery address;
* to pay the value of the transport costs in the cases when they are at his expense.
Rights and obligations of Imperium Est LTD:
Art. IX Imperium Est LTD has the right to:
* to receive in time all amounts due for the purchased goods and their delivery;
* at any time and without notice to make changes in the published materials, services and prices;
* to receive from the Customer the following data: name (for individuals – personal and family, for legal entities and sole traders – company name), address, telephone and e-mail address;
* to send to the Customer, with his consent, by mail, by telephone, by short text messages (sms, e-mail or other forms of messages) or by other means of addressed advertising information, about current promotions, special offers, new products and any other information related to him as a Customer;
* has the right to collect and use information about its customers, with their consent, in order to improve the quality of its goods and services and meet consumer needs, as well as to study the satisfaction of purchased goods and the quality of services offered ;
* at any time, without notifying the Customer, when the latter uses the site in violation of these conditions, as well as at the discretion of “Imperium Est” LTD, to terminate the user’s access to the site.
Art. X. Imperium Est LTD undertakes:
* to transfer to the Customer the right of ownership over the goods ordered by him;
* to deliver to the Customer the goods ordered by him in time and under the terms of delivery published on this website, these General Terms and Conditions and the terms and conditions of delivery of the courier company, at a price current at the date of submission of the order;
Art. XI. (I) The Customer concludes a contract for purchase and sale of the goods offered by https://imperiumest.eu through the interface of the Provider, available on its website at https://imperiumest.eu. These General Terms and Conditions are an integral part of each contract of sale, and their acceptance is a mandatory and necessary condition for shopping through the e-shop of the Provider.
(II) Pursuant to the contract of sale concluded with the Customer, the Provider is obliged to deliver and transfer the ownership of the Customer to the goods ordered by him through the interface. The transfer of risk to the buyer / orderer takes place at the time when the goods are handed over by us to the carrier.
(III) The Customer pays to the Provider the price of the delivered goods and the costs for delivery of the goods according to the conditions, determined on the page of https://imperiumest.eu and the present General conditions.
(IV) The Provider delivers the goods ordered by the Customer within the terms and conditions specified by the Provider on the website https://imperiumest.eu, these General Terms and Conditions and under the terms and conditions for delivery to the courier service company.
Art. XII. (I) The Customer and the Provider agree that all statements between them in connection with the conclusion and execution of the contract of sale may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Electronic Commerce Act.
(II) It is assumed that the electronic statements made by the Customers on the site are made by the persons specified in the data provided by the Customer during registration, if the Customer has entered the respective name and password for access.
Art. XIII. (I) The Provider and the Customer shall conclude separate contracts for purchase and sale of the goods, declared by the Customer, regardless of the fact that they have been selected with one electronic application and from one list of goods for purchase.
(II) The rights of the Customer in connection with the delivered goods shall be exercised separately for each contract of sale. The exercise of rights in relation to the delivered goods does not affect and has no effect in respect of contracts for the sale of other goods. In the event that the Customer has the status of a consumer within the meaning of the Consumer Protection Act, the exercise of the right of withdrawal from the contract of sale of certain goods does not affect the contracts of sale of other goods delivered to the consumer.
Art. XIV. When exercising the rights under the contract of sale, the Customer is obliged to indicate precisely and unambiguously the contract and the goods in respect of which he exercises the rights.
Art. XV. The Customer may pay the price for the individual contracts of sale at once when ordering the goods or their delivery.
Art. XVI. The purchase of goods in an online store is available both for Customers – registered Users and for Customers who fill in their data once for the order.
Art. XVII. The registration on this site is free and allows the Customer to avoid entering his personal data with each purchase. In order to register on the website https://imperiumest.eu, the Customer must fill in the on-line registration form. The Customer is obliged to provide complete, accurate data. In case of providing incorrect or incomplete data, Imperium Est LTD has the right not to deliver the order, for which it does not owe any compensation to the Customer.
Art. XVIII. The registration on the site https://imperiumest.eu is done as follows:
III. Entering delivery data;
VII. The registration is completed by pressing the “Registration” button.
Art. XIX. (I) After the completion of the procedure the Customer shall receive at the e-mail address indicated by him a confirmation of the registration, the username and password.
(II) The Customer is obliged to keep the received username and password and is fully responsible for all actions that are performed with them.
(III) In case of a lost (forgotten) password, “Imperium Est” LTD sends a new password to the e-mail of the Customer, after proper notification by the Customer of the need for this.
Art. XX. (I) A customer who has registered on the site of an e-shop https://imperiumest.eu has the right to enter his profile through the password and username indicated during his registration.
(II) Through a link in his menu “Edit profile” the Customer will be able to edit his personal data, change his password and delivery address. The site does not allow changing the e-mail address of the Customer. If it is necessary to change the e-mail address of the Customer, a new registration should be made.
Art. XXI. (I) The procedure for concluding the contract is standard and passes through the following stages:
III. When selecting the button “Enter the cart” the Customer sees the selected products until the moment of shopping with a photo, name and number of the product, requested quantity, unit price, total price, as well as the delivery fee for the selected goods. After entering the consumer cart, the Customer can change the quantity of the selected product or delete it from the cart, in case he wants to give up the selected product.
Art. XXI(II) Detailed data from the order are received by the Customer at the e-mail address indicated by him. The system automatically generates an order number, which is provided to the e-mail specified by the Customer, with the help of which the Customer can check at what stage of execution the respective order is located.
Art. XXI (III) Upon indication by the Customer during the execution of the order of an incomplete, incorrect or wrong address or telephone number, it shall be considered that the same is invalid and no obligation arises for its execution by Imperium Est LTD.
Art. XXII. (I) By debit/credit card by means of a virtual POS terminal (on-line payment):
-The authenticity of your card is verified by entering a security code (CVV2)
-In addition, to identify you as a cardholder, the payment server for e-commerce of our servicing bank supports the authentication schemes of international card organizations – Veryfied by VISA and MasterCard SecureCode, in case you are registered to use them.
– Card details (number, validity date, 3-digit security code, cardholder’s name)
– Authentication data – for your identification as a cardholder, our payment server for e-commerce of our servicing bank supports the authentication schemes of the international card organizations – Veryfied by VISA and MasterCard SecureCode. In case you are registered by your Issuing Bank in these security schemes, a page will appear on your screen where you must enter your authentication password.
Imperium Est LTD does NOT collect card data and as a trader does not have access to them. Only our servicing bank has access to the card data.
If within 2 / two / days from receipt of the order, the price of the ordered goods (respectively the part of the price of the ordered goods, which is paid by bank transfer or by debit / credit card) has not been received on the bank account of the Provider (when payment by debit / credit card or by bank transfer is selected), the Order is considered automatically canceled and the Provider does not owe performance on it without being responsible for it.
(2) By cash on delivery VALID ONLY FOR DELIVERY IN BULGARIA ,ITALY ,ROMANIA , HUNGARY , SLOVAKIA ,CZECH REPUBLIC ,POLAND ,SLOVENIA , CROATIA ,GREECE (payment upon delivery of the goods): When choosing to pay the price upon delivery (cash on delivery), the Customer pays the amount due to the courier who made the delivery.
Art. XXIII. The term for execution of the order starts from the first working day following the date of receipt of the due amount on the account of Imperium Est LTD, and upon payment of the order by cash on delivery – on the first working day after receipt of the order.
Art. XXIV. The Customer chooses independently whether to pay the Provider the price of the ordered goods before or at the time of delivery.(valid only for delivery in Bulgaria )
Reduction of the prices announced on the site:
Art. XXV. (I) In case of reduction of the prices announced on the site, the change shall be reflected in a way clear to the Customer, as under the specific goods an old price shall be indicated, which is crossed out and a new one.
(II) In case of reduction of the price of a given good, apart from the indication of the old and new price of the good, the site will indicate the conditions under which the reduction of the prices is carried out and the term during which the goods are offered with reduced prices.
(III) The reduction in the price of the goods shall not affect the contracts, which have already been concluded, ie. in respect of goods for which an order has been made by the Customer and the same has been confirmed by the Provider at the e-mail address specified by the Customer.
Art. XXVI. Orders placed through the Imperium Est Online shop are processed up to 24 hours, and shipping up to 5 (five) working days.
Art. XXVII. (I) The price of the products does not include the amount for delivery.
* The goods ordered from the e-shop of Imperium Est LTD are delivered under the terms of delivery published on this website, these General Terms and Conditions and the terms and conditions for delivery of the courier company and its schedule for servicing a settlement.
(II) The price of the delivery shall be paid simultaneously with the payment of the price of the goods ordered by the Customer.
Art. XXVIII. The Provider has the right to deliver the goods to the specified delivery address to the Customer or to a third party, who accepts and confirms its receipt on behalf of the Customer and signs the accompanying documents.
Art. XXIX. If the Customer does not provide conditions for acceptance of the goods, or is not found at the address specified by him, the Provider is released from its obligation to deliver the ordered goods.
Art. XXX. Deliveries shall be made on weekends and public holidays, provided that the schedule of the courier company for servicing a given settlement provides for this.
Art. XXXI. Upon receipt of the goods, the Customer is also provided with the following documents: original invoice with VAT included (at the request of the Customer when making the order), receipt, bill of lading;
Art. XXXII. (I) The customer must inspect the goods at the time of delivery and delivery by the Provider by courier and if the goods do not comply with the order, the courier shall draw up a special protocol in which he notes the discrepancy, to notify the Provider immediately.
(II) If the Customer does not notify the courier according to par. 1, the goods are considered approved as meeting the requirements, except for hidden defects. For Customers who have the quality of a consumer within the meaning of the Consumer Protection Act, the provisions and terms regulated in the Consumer Protection Act shall apply.
(III) In case of exercising the right of withdrawal from the supply contract under para. 1, the costs of returning the goods shall be borne by the Customer.
Art. XXXIII. This contract is terminated in the following cases:
* with its implementation;
* by mutual agreement of the parties, expressed in writing;
* in case of objective impossibility of any of the parties to the contract to fulfill its obligations under it;
* in other cases provided by law.
A) Refusal of delivered goods
Art. XXXIV. A customer, having the quality of a consumer within the meaning of the Consumer Protection Act, has the right, without paying compensation or penalty and without stating a reason, to withdraw from the concluded contract within 14 days from the date of receipt of the goods. Within the above period, the Customer is obliged to store the goods received from the Provider, their quality and safety. The customer must return the goods to us immediately and in any event not later than fourteen days from the date on receipt of the goods. The period is respected if he sends the goods before the expiry of the period of fourteen days. Cosmetics are only in an unused condition, unopened and taken back in original packaging.
Art. XXXV. If a Customer, having the quality of a consumer within the meaning of the Consumer Protection Act, refuses the delivered goods within the above term, he shall notify Imperium Est LTD and return the goods with its original labels, without indications that the goods have been used without being damaged or treated in any way. The goods can be returned to the following address: Sofia, zk.” Sveta Maria Magdalena” 4 ,1434. The costs of returning the goods are at the expense of the Customer. Additional information on the conditions for withdrawal from the contract can be found here.
Art. XXXVI. All goods may be returned, except for the sealed goods, which are unsealed after their delivery and cannot be returned due to reasons related to hygiene or health protection, as well as in all other hypotheses, specified in Art. 57 of the Consumer Protection Act;
Art. XXXVII. (I) After receiving the returned goods and their inspection, the Provider shall refund to the Customer the price paid by him, including the delivery costs and the return delivery costs / not later than 14 days from the date on which he was notified of the consumer’s decision to withdraw from the contract, provided that the returned goods meet the return requirements set out in the Return Procedure. Each Customer can exercise his right to have the goods replaced with another product of his choice by paying for courier services in both directions.
(II) The Provider may withhold the payment of the amounts to the Customer under para. 1, until he receives the goods or until the Customer provides proof that he has sent the goods back, depending on which of the two happened earlier.
(III) The Provider has no obligation to reimburse the additional costs for delivery of the goods, when the consumer has explicitly chosen a way of delivery of the goods, different from the cheapest type of standard delivery offered by the trader.
Art. XXXVIII. (I) In order to exercise the rights of withdrawal, the user may use the standard withdrawal form (Appendix № 1 to these General Terms and Conditions) to fill in and send through the website of the Provider or to state unequivocally in another way his decision to withdraw from the Agreement. In these cases, the Provider sends a confirmation of receipt of his refusal.
(II) The provider is obliged to refund the amounts received, using the same means of payment used by the Costumer in the initial transaction, unless the consumer has expressed his explicit consent to use another means of payment and provided that this does not involve costs for the consumer. In case of payment by credit/debit card, the amount is refunded to the same payment card with which the payment was made.
Art. XXXIX. In case of confiscation of the ordered goods by the foreign customs, only the provider bears the resulting damage, unless the seizure is adequately by an official seizure certificate and the submission of a confiscation confirmation by the competent authority
B) Order cancellation
Art. XXXX. (I) In case the Customer wishes to refuse an order already made, any of the products in it or to replace an ordered product, he must send an email to the Provider as soon as possible (not later than 6 hours after the order) to notify Imperium Est LTD. It is necessary for the Customer to announce the number of the order for which a correction is requested.
(II) Upon cancellation of the order, Imperium Est LTD undertakes to refund the amount to the Customer within 14 days from the date on which it was notified of the consumer’s decision to withdraw from the contract, in case it is paid before receiving the order.
Art. XXXXI. (I) The Customer has the right to claim in case of any discrepancy of the goods with the agreed.
(II) Upon filing a claim for goods, the Customer may claim a refund of the amount paid, replacement of the goods with another, corresponding to the agreed.
(III) The Customer has the right to complaints if the defects are not due to his illegal behavior and if there are no damages to the goods caused by its improper use.
(IV) The complaint shall be submitted in writing by e-mail as the Customer indicates the subject of the complaint, his preferred way of satisfying the complaint, respectively the amount of the claimed amount, bank account to which the paid amount should be refunded, and address and contact phone. When filing a complaint, the Customer must enclose the documents on which the claim is based: receipt or invoice; Other documents establishing the claim on the grounds and amount.
(V) The Customer must return the goods, object of the complaint, by sending it to the address: Sofia 1434, Sveta Maria Magdalena, 4, Central warehouse, Online store Imperium Est.
(VI) Within 1 month from filing the complaint and after reviewing the returned goods, the Provider shall notify the Customer whether it will satisfy his claim, and in case the goods are not returned, the Provider has the right to refuse only on this basis.
(VII) A customer, having the quality consumer within the meaning of the Consumer Protection Act, may file a complaint within two years from the delivery of the goods, but not later than two months from the establishment of the non-conformity. For a Customer who does not have the quality of a consumer, the terms specified in the Law on Obligations and Contracts are applicable.
(VIII) The transport costs for a courier for return of goods, in case of a complaint, shall be paid by the consumer. In case of satisfaction of the complaint, Imperium Est reimburses the consumer for the transport costs he has incurred for sending the goods from the office of the courier company / post office to the above address of the Imperium Est Online Store, provided that the user is provided Imperium Est with proof of the costs incurred. In case the claim is not satisfied, the transport costs for sending the goods to the Imperium Est Online Store, as well as the costs for returning the goods back to the Customer, are at the expense of the Customer.
Art. XXXXII. The content on the site – information, data, resources, services, text, photos, graphics – is the property of Imperium Est LTD and / or its partners and Providers, and is protected by copyright. No part of this site may be reproduced in any form, for any purpose and in any media or computer environment without the express written consent of Imperium Est LTD and / or its Provider partners. Any unauthorized use of the content will be construed as a violation of the Copyright and Related Rights Act, the Trademarks and Geographical Indications Act and other applicable laws. The news on this site is for your personal information only. Their use outside this sense, such as publication, reproduction, any form of commercial use, as well as retransmission to third parties in full, partial or revised form without the knowledge and approval of “Imperium Est” LTD is prohibited.
Art. XXXXIII. (I) Imperium Est LTD reserves the right to unilaterally change at any time the website of an e-shop https://imperiumest.eu, as well as the present General Terms and Conditions for its use by updating this document, as after the change is updated the date of publication.
(II) It is the Customer’s obligation to get acquainted with the current conditions for use of the site and the current General Terms and Conditions, as they are binding for him, as well as with the Procedure for return and complaint of products purchased from Imperium Est Online Store.
(III) The changes in the General Terms and Conditions do not affect the relations between the Customer and “Imperium Est” LTD, which have arisen in connection with contracts validly concluded before the changes of the General Terms and Conditions.
Art. XXXXIV. The provider is not responsible in case of force majeure, accidental events, problems on the Internet, technical or other objective reasons, including orders of the competent state authorities.
Art. XXXXV. (I) The Provider shall not be liable for property or non-property damages, expressed in lost profits or damages, caused to the Customer in the process of using or not using https://imperiumest.eu and concluding contracts for purchase sale with the Provider.
(II) The provider is not responsible for the time during which https://imperiumest.eu is not available due to force majeure.
Art. XXXXVI. (I) The provider shall not be liable if in case of possible overcoming of the security measures of the technical equipment loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences follow.
(II) The Provider shall not be liable in case of concluding a contract of sale, providing access to information, loss or change of data, occurred as a result of false identification of a third party, who presents himself to the Customer, if the circumstances may it is judged that this person is the Customer.
Art. XXXXVII. The Provider shall not be liable if the Customer has not read these General Terms and Conditions.
Art. XXXXVIII. The Customer understands and accepts the circumstance that Imperium Est LTD is not responsible for any disturbances or technical problems hindering the use of the services, as a result of the operation of the computer equipment and the Internet.
Art. XXXXIX. “Imperium Est” LTD is not responsible for incorrect information provided by the manufacturer about the characteristics of the goods offered on the site.
Art. XXXXX. The Website may contain links to third party sites. Imperium Est LTD is not responsible for the content, rules for protection of personal information and security of such sites. The link to a foreign site does not imply that Imperium Est LTD approves the site and the information in it or the products and services to which it refers.
Art. XXXXXI. The colors of the goods displayed on the site https://imperiumest.eu depend on the settings of your monitor.
Art. XXXXXII. (I) The Customer and the Provider are obliged to mutually protect their rights and legal interests, as well as to keep their trade secrets, which have become their property, in the process of performance of the contract and of these General Terms.
(II) The Customer and the Provider shall be obliged during and after the expiration of the period of the contract not to make public written or oral correspondence conducted between them. The publication of correspondence in print and electronic media, internet forums, personal or public websites, etc. can be considered public domain.
Art. XXXXXIII. In case of conflict between these General Terms and Conditions and stipulations in a special contract between the Provider and the Customer, the provisions of the special contract shall apply with priority.
Art. XXXXXIV. The possible invalidity of any of the provisions of these General Terms and Conditions will not lead to the invalidity of the entire contract.
Art. XXXXXV. These General Terms and Conditions are in compliance with the Consumer Protection Act, the Personal Data Protection Act and the applicable Bulgarian legislation. The laws of the Republic of Bulgaria shall apply to the issues not settled in this contract, related to the implementation and interpretation of this contract.
Art. XXXXXVI. These general terms and conditions shall enter into force on 16.01.2021, amended on 24.04.2021