Enjoy complimentary standard shipping and return whit every order.
What are my shipping options?
Standard Shipping is complimentary with all orders to selected countries :
Delivery method :
Preparation times: 1 working day
Shipping times: between 2-7 working day*
Orders placed after the designated cut-off times will be processed and shipped the next business day, Business day are Monday-Friday, excluding European federal holidays.
If the tracking information indicates that the parcel has been delivered and you have not actually received it:
If other people live with you at the same address, check that they have not taken receipt of the parcel or refused the delivery.
If you live in an apartment block with a concierge service, check that the person in charge has not taken receipt of the parcel.
Check that a card notifying the attempted delivery of your shipment has not been left in your letterbox. Follow the instructions on the card for further information on collection methods or additional delivery attempts.
My delivery is delayed?
We are so sorry your order is delayed!
Our team and couriers work really hard to make sure all our orders reach our customers on time but sometimes things do go wrong.
If you log into “My Account” then you’ll see when the order is due. If it is past this date, please get in touch with our Customer Care team: firstname.lastname@example.org who will sort this out for you.